Version: 7.0 | Effective Date: March 24, 2026
At **WebUps**, accessible via webups.store, we are committed to providing the highest level of professional technology services. This Refund & Satisfaction Policy has been engineered across 20 distinct sections to provide absolute transparency regarding our financial protocols, ensuring professional authority and full alignment with professional engagement standards for our agency operations in Patna, Bihar.
Our primary goal is the successful delivery of high-performance technology solutions. We work closely with our clients through every stage of the agile development process to ensure that the final product meets and exceeds all professional expectations.
To initiate a project, a non-refundable deposit is required. This deposit covers the cost of discovery, architectural planning, and resource allocation. Once work has commenced, this deposit cannot be refunded.
Our projects are divided into distinct technical milestones. Payments are tied to the completion and formal sign-off of these milestones. Once a milestone has been reviewed and approved by the client, the associated payment is considered final and non-refundable.
We provide a set number of professional revision cycles for each milestone to ensure your complete satisfaction. We are committed to refining our work until it aligns perfectly with the technical specifications outlined in the SOW.
Refunds are only considered in exceptional circumstances, such as a material failure by WebUps to deliver the services as outlined in the signed agreement, and only for milestones that have not yet been initiated or completed.
Certain services are strictly non-refundable due to their nature. These include technical consultations, strategy sessions, domain registrations, and any third-party software or cloud infrastructure costs incurred on the client's behalf.
All refund requests must be submitted in writing to support@webups.store within 7 calendar days of the issue arising. The request must include a detailed explanation of the technical or professional grounds for the refund.
Upon receiving a refund request, our senior engineering team will conduct a thorough audit of the project milestones, deliverables, and communication logs to determine the validity of the claim.
If a refund is approved, it will be calculated on a pro-rata basis, deducting the cost of all labor, resources, and third-party expenses incurred up to the point of the refund request.
In the event of a duplicate payment or a clear clerical error in billing, WebUps will issue a full refund of the overpaid amount within 10 business days of the error being verified.
WebUps is not responsible for project delays or failures caused by the client's inability to provide necessary data, feedback, or approvals. Such delays do not constitute grounds for a refund.
We are not liable for disruptions caused by third-party providers. Fees paid for these services are subject to the refund policies of the respective third parties.
If a client chooses to terminate a project for convenience before completion, no refunds will be issued for work already performed or milestones already initiated.
We provide a 30-day technical warranty post-launch. During this period, we will rectify any development-related bugs at no cost. This warranty period does not entitle the client to a refund of the project fees.
We encourage clients to resolve any financial concerns through direct professional dialogue. If a resolution cannot be reached, the dispute will be handled according to the governing law of Patna, Bihar.
Approved refunds will be processed via the original payment method within 14 business days. The time it takes for the funds to appear in your account depends on your financial institution.
We take fraudulent chargebacks seriously. Any client who initiates an unwarranted chargeback will be permanently barred from our services, and we reserve the right to pursue legal action for the recovery of funds.
This policy is designed to be fully transparent and compliant with the consumer protection laws of India to ensure a fair and professional engagement.
WebUps reserves the right to update this Refund Policy at any time. The policy in effect at the time of the project's initiation will govern that specific engagement.
For any questions regarding our Refund & Satisfaction Policy, please contact our billing department at WebUps, Kavi Raman Path, Patna City, Danapur, Phulwari, Patna, Bihar, India, or email support@webups.store.